I apologize, sorry, my mistake, my bad, sorry … Part of being human is making mistakes. Many times when a mistake that causes harm to others, either physically or emotionally, and as a result, we find ourselves in a situation where we have to apologize for mistakes. As a human resources consultant, I encounter situations in which a disgruntled employee who feels the company has wronged him or her in any way, shape or form. If the emotional impact is large, then the employee may seek legal action against the company, but in many cases, the employee just wants a simple, heart felt, “Sorry.” In my Arizona based PEO, often find that employers do not know how or when to apologize to his staff.
Here are some tips to offer to these people.
Andalusia apologize
* Should Stay calm
As business leaders are expected to keep our cool. As human beings against deadlines, personal, and other frustrations, it can be a daunting task. However, there is no excuse for taking our frustrations of our employees or colleagues. A person is his own temperament, can not “make” you lose. As business leaders know that employees get to attack anything positive. If you feel your temper starting to flare, making everyone a favor and step, breathing deeply. A brief pause in frustration can do wonders.
* If undermine employee
We must always try to remember that other people have feelings and we need to be considered. In addition, people experience different levels of vulnerability. As leaders and practitioners, it is very important to treat our subordinates and colleagues with dignity and respect, even if he commits an error. Think before you speak! There are ways to get your point across and spare the feelings of others.
* If you “drop the ball”
The business world is based on team work environments and, therefore, people spend much time working in teams or in collaboration with others. As a result of working with others, our actions can have many effects on different individuals. People are counting on us to do what we say we will do, when we say we will do. Accountability!
When not to apologize
* To make no mistakes
When someone gives you an apology, what he is doing is admitting that a mistake has been made. Therefore, to apologize for an error that is not the same as an admission of guilt. Companies, in particular, may find themselves in hot water if they start to apologize when they are not at fault. Conversely, you can apologize on behalf of another person, in which case you are not speaking on behalf of the person who committed the error, but you are apologizing for the effect of the error.
* During a write or termination
Apologize for a termination is advisable. At the time of termination is not the place for conversation. If you are in a situation where you must write or terminate an employee, you must remember that you are acting in the best interest of the company and that the action is not personal. Conversely, if you think you owe an apology to this person, maybe you should reconsider the action they are about to take.
Learn when and when not limited to apologize to hone our skills of effective communication. As business leaders, it is essential that we have confidence in all our actions and interactions. Even so, apologize when mistakes are made that other shows are humble, a quality human. Everyone makes mistakes, including business leaders, senior executives and human resource consultants!
